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Terms & Condition

1. Introduction

The general terms and conditions of sale detailed below govern the contractual relationship between the User (hereafter referred to as You) and E Jordon (Refrigeration) Ltd (the company - hereafter referred to as We), whose headquarters is situated at Refrigeration House, Quebec Street, Oldham, OL9 6QL and registered at companies house under the number 876775. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and E Jordon (Refrigeration) Ltd as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.

2. Ordering

There are 4 methods in place to put through an order:

  • by Internet on our site: http://www.jordon.co.uk 24 hours a day and 7 days a week.
  • by email: click here
  • by telephone at 0845 408 4426 (calls charged at local rate)
  • by Post accompanied by a copy of your order and your method of payment addressed to: E Jordon (Refrigeration) Ltd, Refrigeration House, Quebec Street, Oldham, OL9 6QL. We will then send you a confirmation that we have received your order.

3. Product information

E Jordon (Refrigeration) Ltd takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.

4. Prices

The prices indicated on the Site are in Pounds Sterling (and unless otherwise stated exclude VAT at the prevailing rate). The chosen possible delivery costs (where applicable) are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.

E Jordon (Refrigeration) Ltd take great care in the updating and accuracy of our pricing. However, mistakes can occur, if a price is found to be incorrect for an item you have ordered you will be immediately refunded the difference (if you have paid too much) or asked to pay the additional amount due (if you have been undercharged) and given the option of a full refund.

5. Availability

Please note that we will honour your order while stock is available.

In the event where one of the products ordered is not in stock, we will contact you in less than 15 days as of your order date to inform you how long it will be before we are able to deliver the product.

If there are certain products that are temporarily unavailable, we will send the available products and will pay the shipping fees for the rest of the order. We will offer you a replacement for an unavailable product, a product of equal price and quality.

If you choose to refuse, we will reimburse the unavailable product. If you wish to return it to us in the conditions outlined in article 9 (right of retraction – satisfied or reimbursed), the fees will be covered by us.

6. Delivery methods

The products bought on the Site will be delivered to mainland UK.

Your order will be delivered to the address you indicated when you placed your order.

Please note that orders for delivery to the Isle of Man, the Channel Islands (Alderney, Guernsey, Jersey and Sark) or other non-mainland addresses may not be possible or may be subject to additional charges.

Your item may be delivered in one of 3 ways:

  • Direct From E Jordon (Refrigeration) Ltd - Using our in-house delivery team, we are more likely to use this method of delivery for items that are large or require assembly (all remote systems will be delivered in this manner – although very rarely exceptions may apply).
  • Direct from the Manufacturer or One of Our Supply Partners - For certain items that we do not stock or that are made to order.
  • From Our Nominated Courier or Delivery Agent - This method will generally be used for smaller items that are easier to handle. If this method is used the item may arrive on a pallet and with a one man crew – you may have to make arrangements to unpack and position the item yourself.

For smaller items you might wish to pick them up yourself from our office in Oldham. If you wish to do this then please contact our sales team on 0845 408 4426. Please note that depending on the item you have ordered it might not be available for immediate collection – this is due to some items being bought or manufactured to order.

Upon delivery of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it.

Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by Post to the following address or by e-mail: E Jordon (Refrigeration) Ltd, Refrigeration House, Quebec Street, OL9 6QL or fax 0161 622 9709.

Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals. In the event of non-conformity of the product purchased, the User will have the choice between repair and replacement of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative.

For security reasons, all orders paid by bank card are verified by E Jordon (Refrigeration) Ltd and our payment processing partners. Complementary information may be requested, or demanded, in order to validate your purchase. By consequence, and in trying to avoid any delay, when you place your order please enter the following:

  • a professional or paid-for e-mail address.
  • a land line telephone number (work or home) where you can be reached at any time of the day.

7.Waste Electrical and Electronic Equipment (WEEE)

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill.

All products on the E Jordon (Refrigeration) Ltd website are sold on the condition that the customer takes on the responsibility for the safe and responsible disposal of the item at the end of the items useful life, if you require us to include for the cost of disposal at the time of purchase then please telephone us prior to placing your order.

We do offer a fully WEEE compliant disposal service at an additional charge – it is cheaper to ask us to dispose of your old equipment at the time of ordering your new equipment rather than requesting this after your new equipment has been delivered.

8. Secure payment

E Jordon (Refrigeration) Ltd uses Protx to process all online payments and uses secure encryption whenever you are asked to input personal information.

When you pay by credit card, your account will be debited when your order is forwarded, on condition that we have received pre-authorisation for your account. If sufficient funds are not available, your order will not be taken into account. For payments made on-line by credit card, the “Secure Socket Layer” (SSL) system of security is used, which allows for encrypting your banking information when on the network. Bank transfer payment: Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods. The processing of off-line payments may take several days.

Payment in cash can only be made by visiting our premises at the address listed under contact us – please telephone to arrange an appointment prior to your visit.

9. Right of Retraction - Satisfied or your money back

E Jordon (Refrigeration) Ltd allows you 15 working days to return a product that you are not satisfied with. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher.

We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.

The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

10. Returns

Please telephone our customer services team on 0845 408 4426 to request your returns authorization number prior to returning your item.

11. Guarantees and After-Sales Service

Most of our products come with a manufacturers guarantee of at least 12 months covering at least the parts – most items come with a parts and labour warranty. Exceptions may apply to special offer, end of line or B-Grade items – where this is the case the warranty period will be clearly indicated on the product description.

12. Responsibility

E Jordon (Refrigeration) Ltd will not be held liable for poor use and its consequences on the products purchased from our Site. This includes that all products should be subject to sensible routine house keeping – including period cleaning of the interior of all storage and display chillers with a clean cloth and using a vacuum cleaner around vents (please do not clean, or touch around the compressor and electrical areas of the cabinet – if in doubt please telephone us and ask to speak to a service operative).

13. Commentary, criticism, communication

Any opinions left by E Jordon (Refrigeration) Ltd online users are screened and moderated by the marketing team.

If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), E Jordon (Refrigeration) Ltd reserves the right to refuse it or to modify it.

14. Protection of personal data

Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order.

By registering on the Site, you agree to provide us with sincere and true information as it concerns you.

Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site.

Your personal data, such as name, address and contact telephone number may need to be passed to our suppliers and delivery contractors in order to fulfill your order. Where this is done all data will be handled in accordance with EU data protection guidelines.

15. Intellectual ownership

All the content on the E Jordon (Refrigeration) Ltd site (illustrations, texts, names, brand names, images and videos) is the property of E Jordon (Refrigeration) Ltd, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by E Jordon (Refrigeration) Ltd.

E Jordon (Refrigeration) Ltd will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Errors and omissions excepted.